Delivery
DELIVERY SERVICES & INFORMATION
Mainland UK
Tracked Next Working Day Service:
FREE on orders over £240.00 inc VAT.
| COURIER | DELIVERY SERVICE | PRICE (ex VAT) |
| DPD | Tracked: Next Working Day | £7.95 |
| DPD | Tracked: Next Working Day Pre 10:30 Delivery | £19.95 |
| DPD | Tracked: Next Working Day Pre 12 Delivery | £12.95 |
| DPD | Tracked: Saturday Delivery | £9.95 |
| DPD | Tracked: Saturday Pre 10:30 Delivery | £22.95 |
| DPD | Tracked: Saturday Pre 12 Delivery | £19.95 |
| Royal Mail | Untracked: 3–5 Working Days – Small Parcel (up to 2kg) | £5.00 |
| Royal Mail | Untracked: 3–5 Working Days – Large Parcel (up to 20kg) | £6.00 |
Orders must be received before 3:30pm for next working day delivery. Orders received after 3:30pm will be dispatched on the following working day.
Royal Mail deliveries require a signature on delivery. Tracking information is not available for this service.
Orders that are partially in stock can be part-shipped on request. Additional shipping charges may apply. Please provide a valid email address and mobile number when placing your order.
Out of Stock / Back Order Available
Products listed as “Out of Stock” or “Stock On Back Order” are subject to availability from the manufacturer or UK stockist.
As availability can vary, please allow up to 72 hours for us to confirm the estimated dispatch date of your order.
Northern Ireland & Other UK Destinations
Delivery charges and services may vary for orders being delivered to Northern Ireland, Scottish Islands, the Isle of Man and other non-mainland UK locations.
Please contact our team for delivery options and costs.
International Shipments
VAT: We invoice all customers without UK VAT. You will be responsible for paying the VAT applicable in your country upon delivery. This payment will be collected by the courier. If you are VAT registered, you can reclaim this VAT as you normally would. For non-VAT registered customers, this is not an additional cost, as the UK VAT would have been included in the price had you purchased within the UK. Please provide your EORI number.
Customs Duty: Most of our products are exempt from customs duty due to current trade agreements. For accurate customs classification, we include commodity codes on all invoices.
Handling Fees: These fees, applied by the courier, can vary but are typically based on the size and value of the shipment.
Please note that we will require an active telephone number, as this will be required by the Courier.
At Raycom, we are dedicated to providing competitive prices and excellent service. If you have any questions, please don’t hesitate to contact us at +44 (0)1789 777040 or sales@raycom.co.uk.
RETURNING NON-FAULTY PRODUCTS FOR CREDIT
If you’d like to return non-faulty products, then we can reimburse you in store credit. When doing so, please bear in mind the following:
- Cost of return – The costs of returning goods to Raycom shall be borne by you, the customer, in all circumstances without exception, unless otherwise agreed upon with Raycom.
- Loss and damage – Return items must be packed suitably and insured against the event of loss in transit. Raycom will not be responsible for lost or damaged returned goods. Lost or damaged goods may affect the level of refund on equipment.
- Delivery costs – The original postage and packaging costs will not be refunded under any circumstances unless agreed with Raycom.
NON-RETURNABLE ITEMS
Unfortunately, we can’t accept all items. The right to return goods will not apply in the following circumstances:
- If the product has been used in any way other than limited usage when the goods are unpacked.
- To any products that we have made on special order and/or customised specifically for you.
The provisions of this clause do not affect your statutory rights. For more information, please see our terms and conditions, or should you have a question regarding this policy, please do get in touch.