Delivery

DELIVERY SERVICES & INFORMATION

Mainland UK

Tracked Next Working Day Service:

£7.95 ex VAT or FREE on orders over £240.00 inc VAT.

Please note that orders must be received before 3:30 pm for this service. Orders received after 3:30pm will be dispatched on the following working day.

Orders that are part in stock can be part shipped by request. Please note that this may incur additional shipping charges. When placing an order, please provide a working e-mail address and mobile number.

Royal Mail 3-5 Days:

Small Parcel (up to 2kg) – £5.00 ex VAT (mainland UK only)

Large Parcel (up to 20kg) – £6.00 ex VAT (mainland UK only)

This service is through Royal Mail and you’ll be asked to sign for delivery, tracking information is not available.

Out of Stock/Back Order Available

Products that are listed as ‘out of stock’ or ‘available for back order’ will be subject to the manufacturer/UK Stockist availability. As this will vary to the manufacturer or stockist at the time please allow up to 72hrs for us to confirm the estimated shipping date of your order.

For orders delivering to Northern Ireland, Scottish Islands, Isle of Man, Channel Islands and the Isles of Scilly please allow for a delay of up 72hrs.

International Shipments

VAT: We invoice all customers without UK VAT. You will be responsible for paying the VAT applicable in your country upon delivery. This payment will be collected by the courier. If you are VAT registered, you can reclaim this VAT as you normally would. For non-VAT registered customers, this is not an additional cost, as the UK VAT would have been included in the price had you purchased within the UK. Please provide your EORI number.

Customs Duty: Most of our products are exempt from customs duty due to current trade agreements. For accurate customs classification, we include commodity codes on all invoices.

Handling Fees: These fees, applied by the courier, can vary but are typically based on the size and value of the shipment.

Please note that we will require an active telephone number, as this will be required by the Courier.

At Raycom, we are dedicated to providing competitive prices and excellent service. If you have any questions, please don’t hesitate to contact us at +44 (0)1789 777040 or sales@raycom.co.uk.

RETURNING NON-FAULTY PRODUCTS FOR CREDIT

If you’d like to return non-faulty products, then we can reimburse you in store credit. When doing so, please bear in mind the following:

• Cost of return – The costs of returning goods to Raycom shall be borne by you, the customer, in all circumstances without exception, unless otherwise agreed upon with Raycom.
• Loss and damage – Return items must be packed suitably and insured against the event of loss in transit. Raycom will not be responsible for lost or damaged returned goods. Lost or damaged goods may affect the level of refund on equipment.
• Delivery costs – The original postage and packaging costs will not be refunded under any circumstances unless agreed with Raycom.

NON-RETURNABLE ITEMS

Unfortunately, we can’t accept all items. The right to return goods will not apply in the following circumstances:

• If the product has been used in any way other than limited usage when the goods are unpacked.
• To any products that we have made on special order and/or customised specifically for you.

The provisions of this clause do not affect your statutory rights. For more information, please see our terms and conditions, or should you have a question regarding this policy, please do get in touch.