RAYCOM LTD – COVID-19 UPDATE
We’re pleased to tell you that Raycom is still very much operating as close to normal as the current situation will allow. Through the wonders of modern technology many of our staff are working from home as directed, however as a customer calling in over the phone or placing an order on the site you’ll probably not notice any great difference.
Are we open normal hours?
Yes 9am – 5pm Monday to Friday and pretty much 24 hour email monitoring as usual.
Are we still taking orders?
Very much so. Orders placed online for items showing as “in stock” will be shipped same day for next day delivery via DPD. Most products not currently in stock are in the main still available. The majority of our suppliers including Wisycom, Lectrosonics and Phonak are producing and shipping stock orders.
Can we still offer a repair service?
The repair department along with stores and essential administrative staff are continuing to operate from our Evesham offices and will continue to do so until instructed to do otherwise. During this time we are taking all necessary actions to ensure a safe working environment.
Keep an eye on the website www.raycom.co.uk, due to a reduction in trade our stock shelves look at little full. We will therefore be posting a number of very attractive deals over the coming days. We can understand investing in new kit is probably not highest on your agenda however a good bargain grabbed now may well assist in recovery of profits once the world starts turning again. If you don’t see what you are looking for please give us a call, there’s a good chance we will try to quote you happy!
We are very aware the shock arrival of COVID-19 has had a dramatic effect on our industry, our aim is to continue to offer the maximum support to our customers and colleagues for as long as directives from the UK government allow. Our intention is to place Raycom and it’s customers in the best position to fare well in, hopefully short term, tough trading conditions in any way we can.
Use the time to ask us those tricky technical questions, understand about new product developments or simply call us to get a few things off your chest, we’re here to help!